Lourdes University is seeking applications for the position of Director, Academic Success Center. This is a full-time, salaried exempt position.


Develops and implements various academic support systems to facilitate student success including directing various learning enrichment services. Oversees the day-to-day operations of the Academic Success Center.


  1. Promotes and integrates the Franciscan values of community, learning, reverence, and service
  2. Manages the daily operations of the Academic Support Center that provides comprehensive learning support for all students including tutoring, academic coaching, structured learning assistance, workshops, and testing services
  3. Creates and maintains learning outcomes, assessment strategies and conducts assessment, including documenting comprehensiveness of services provided and student learning achieved in the Academic Success Center
  4. Collaborates with faculty, administration, and staff to provide successful learning enrichment services for learning communities, distance learning, structured learning programs, developmental education, first year experience, ARCHES, and athletic study hours needs
  5. Oversees the use of technology for learning in the Academic Success Center
  6. Oversees the business aspect of the Academic Success Center (including budget, payroll, PTO, schedules etc.)
  7. Directs hiring, training, and supervision of all Academic Success Center staff including conducting annual reviews and assisting staff in needed areas of improvement
  8. Reviews current best practice strategies for student success and implements those strategies that support the student population at Lourdes
  9. Works closely/collaborates with Dean of Student Success to support campus wide efforts to support student success


  1. Actively participates in college functions (such as open houses, orientation, commencement, and convocations)
  2. Monitors best practices in Academic Success Center to assure successful replication of applicable practices
  3. Manages budgets for tutors, student workers, and Academic Success Center
  4. Oversees hiring, training, evaluating and supervising all federal work study employees
  5. Assists with Academic Probation procedures (letters, committee, review of transcripts) at the end of each semester
  6. Processes payroll for tutors and federal work study employees
  7. Ensures security and confidentiality of student data
  8. Coordinates Residual ACT testing for Department of Education by scheduling, ordering, proctoring, and grading Residual ACTs for Education students
  9. Oversees the Accuplacer Placement testing in the Academic Success Center as Administrator by ordering tests, placing scores in Prowler, and communicating with Admissions, Advising, and Dean of Student Success regarding student placement, as well as troubleshooting issues with Accuplacer and the Testing Coordinator
  10. Manages the TutorTrac scheduling system as Administrator by supervising users, training employees and coaches, troubleshooting issues, and changing of semester codes for both Academic Success Center and Library


  1. Master’s degree in business, education, communications, technology, English, or equivalent
  2. Minimum three years of progressively responsible professional experience in learning assistance centers, academic support services, and/or learning enrichment services
  3. Membership in professional associations (NADE, NTA, NCLCA, CRLA) a plus
  4. Knowledge of learning communities, first year experiences, and/or retention
  5. Experience in coordinating the delivery of services to students and in selecting, training, supervising, and evaluating paraprofessional staff
  6. Effective communication skills (ability to present clear and concise information both orally and in written form)
  7. Working knowledge of computer assisted instruction software, database and spreadsheet computer applications, web-based instructional delivery systems, and on-line tutoring or similar technology (including Canvas, Banner/Prowler. TutorTrac, Kurzweil, Word, Excel, Access, Powerpoint, and Publisher)
  8. History of positive performance evaluations
  9. Must work well with people, diverse populations, and be committed to providing a nurturing approach to learning with technology
  10. Teaching and tutoring experience a plus
  11. Supervisory experience
  12. Budgetary experience


Job Type: Full-time

 Covid-19 Considerations:

Current Covid protocol requires either vaccination or weekly testing