How to Retrieve a Forgotten Password

If you have forgotten your Lourdes University account password, you will be able to recover it, as long as you have set up your account recovery options.


Navigate to the Lourdes Portal. Under the orange Login button, click the Forgot Password link.


Enter your Lourdes University account username.

For Lourdes employees, this will be your first initial, followed by the first seven letters of your last name.

For Lourdes students, this will be your firstname.lastname, up to 18 characters.


Choose your recovery option

  • Answer your security questions
  • Send an email – will send a secure PIN to your recovery email account. You will have 30 seconds to enter the PIN in the verification box.
  • Send me an SMS – will send a secure PIN to your mobile phone. You will have 30 second to enter the PIN the verification box.




Change your password

Enter your new password and click Submit.

Lourdes University requires your password to be at least eight characters long and have three of the four following:

  • Upper case letter
  • Lower case letter
  • Number
  • Symbol



If you need further assistance with your Lourdes University username and password, contact the ITS Helpdesk at: