Lourdes University is mission-driven. In support of that mission and in the interest of ongoing improvement, Lourdes is committed to resolving complaints, grievances, and concerns. The University encourages all individuals to address grievances, complaints or concerns relating to Lourdes’ institutional policies and/or consumer protection issues first with personnel in the office, department, school or college that led to the alleged complaint.
If a student wants help in filing a complaint, s/he may contact one of the following: the Dean for Students, the Director of Advising, the Site or Online Program Director, or the student’s advisor.
An individual is encouraged to resolve the matter directly with the person against whom the complaint is directed. If the individual determines that the complaint would be resolved more appropriately without the employee concerned being involved or the complaint involves a policy, the complaint may be filed online in one of the following areas below.