Textbooks FAQ Header

Common Questions

Q: Where do I get my books?
A: To order your textbooks and other course materials, visit the virtual bookstore at ShopLourdesU.com

Q: Why should I purchase my books from Follett?
A: Your school chose Follett as its official online bookstore. We work closely with school administration to source and stock the exact edition of the books you will use in the upcoming term. Buy or rent, print or digital textbooks – we have the options you want for the books you need!

Q: What if I don’t have internet access?
A: You can place your order by phone with Follett Customer Service at 800-381-5151.

Q: When will the booklist be available online?
A: October 18, 2019.

Q: How are the orders shipped?
A: All orders are shipped via FedEx to your home or other provided address.

Q: Does Follett accept returns?
A: Follett accepts returns on textbooks purchased or rented through the website 14 days from your order date or 14 days from the start of classes, whichever is later. Unopened computer hardware and software may be refunded or exchanged within 14 days of purchase.

Q: What purchasing options are available?
A: Follett offers numerous purchasing options including new, used, rental, Marketplace, and digital textbooks. Note that rental and digital editions are not available for all titles. Available options will be listed where applicable.

Q: What payment methods are accepted?
A: We accept American Express, MasterCard, Visa, PayPal, Money Order, and Financial Aid.

Q: How do I find out about promotions and other bookstore events?
A: To receive direct notifications about upcoming promotions, book availability, along with other reminders, sign up for the bookstore list at ShopLourdesU.com.

Need Assistance?

Follett Virtual Solutions Customer Service is here to help! at 800-381-5151 or csvirtual@efollett.com