Lourdes University Complaint Policy
Lourdes University is driven by our Catholic, Franciscan, and liberal arts mission. We are committed to resolving complaints, grievances, and concerns in our community. The University encourages all individuals to address grievances, complaints, or concerns relating to Lourdes’ institutional policies and/or consumer protection issues first with personnel to whom the complaint is directed.
Students can review the grievance process in the Academic Catalog and/or the Student Handbook. Employees can consult the University Handbooks. If a student wants help in filing a complaint, s/he may contact one of the following: the Dean for Students, the Dean for Student Success, the Provost’s Office, or a member of the University Community whom they trust. Employees can consult with the Director of Human Resources.
An individual is encouraged to resolve the matter directly with the person against whom the complaint is directed. If the individual determines that the complaint would be resolved more appropriately without doing so directly, or if they complaint is about a policy, the complaint may be filed online in one of the following areas below.
We encourage individuals making reports to share their name so that we may address matters in a timely manner. However, if you wish to make an anonymous complaint, you may do so without sharing your name.”
Student Complaint Contact Information
Student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the school have the right to file a complaint with the Ohio Department of Education. The contact information can be found on the Ohio Department of Education website.